Policies
Policies
Return & Refund Policy
Most items in our shop are custom-made or made-to-order. Please read these policies carefully before checking out.
No Returns for Incorrect Sizing
We do not offer returns or refunds for items ordered in the wrong size.
Please double-check all sizing charts before purchasing.
No Returns on Custom or Personalized Items
Any item that includes customization—such as:
- Personalized ornaments
- Custom names or text
- Logo designs
- Custom 3D prints
- T-shirt/graphic design work
- Made-to-order products
is final sale and cannot be returned or refunded.
Defective or Damaged Products
If your order arrives damaged or defective:
- Contact us within 7 days of delivery.
- Include clear photos of the issue.
- We will remake or replace the item at no cost to you.
Shipping & Return Labels
- Customers must provide any return shipping labels.
- Return-shipping costs are not refunded,
but can be applied as store credit toward a future purchase. - We are not responsible for lost, stolen, or delayed packages once they are handed to the carrier.
Order Changes & Cancellations
- Changes can only be made before production begins.
- Once an item is being printed, cut, or customized, the order is locked-in and cannot be edited or canceled.
Terms
- Custom orders must be paid in full upfront.
- By placing an order, you agree to these policies.
- We reserve the right to refuse work that violates copyright, trademark law, or our community standards.